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Maintenance includes regular updates (WordPress, themes, plugins), technical monitoring, automatic backups, fast response to problems and access to the team when you need it. We can also include small fixes to the site if needed.
We work through direct communication – by email, chat or phone, whichever suits you. We don’t use automated tickets – you will talk to a real person who knows what is happening with your site.
Yes. We carry out an initial technical review and, if everything is in order, we can take over the maintenance. If there are critical problems, we will let you know in advance.
In most cases we respond within 1–3 working hours. In critical situations – as quickly as possible, even outside working hours.
As soon as we receive a report or detect a problem, we start restoring from a backup and removing the threat. We then find the cause and propose a solution so that it does not happen again.
We make automatic backups every day. If needed, we can restore the site to a previous state in a few clicks.
Maintenance is monthly, with no long-term commitment – you can stop it at any time. We value partnership, not lock-in. That said, we do sign a contract so that both sides are protected.
It does not include website redesign, full marketing services, adding or removing elements, correcting or rewriting text, product management or SEO – but we can help you with these if needed. We also do not maintain high-risk websites (e.g. outdated or hacked systems without a backup).
